Billing: Memberships are direct debited fortnightly or monthly via Ezidebit. All members are required to keep an active credit/debit card on file to be used for membership payments.

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Refunds: Payments will not be refunded if already processed. Memberships are non- transferrable.

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Membership holds: 

• Memberships can be put on hold for a minimum of 14 days and a maximum of 21 days up to twice a year.

• Holds are for the purpose of injury, illness or holidays.

• Hold request form must be submitted at least 5 business days prior to the commencement date.

• Membership holds must be submitted via our online membership hold form.

 

Notice for cancellation: There are no cancellation fees. Cancellations require 2 weeks notice and must be submitted via email. NB: Once a membership has been cancelled, any new memberships will be subject to price changes in accordance with the current membership rates.

 

Ezidebit Fees: If your scheduled payment fails, EziDebit charges a $14 fee for every failed transaction. Unfortunately this is not something we can control, so we encourage you to please schedule your payments for a date where you expect to have funds in the account and speak with your bank or credit card company to amend any issues. Failed payments will be re-processed the following day. More than two failed payments will result in suspension of membership.

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The onus is on the member to ensure they have accurate debit information on file, as well as an email address to receive communications from Wodify, EziDebit and Torian related to their account.

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Bank account transactions are charged at $1.20 and Visa/Mastercard transactions are 2.5% and Amex/Diners is 4.4% (min. $1.10).

EziDebit charges a $5.50 one-off admin fee for each new member.