We understand that occasionally there are life events or circumstances that require you to move on. To help us process your request as efficiently as possible, please submit the below form.
Note: you will receive an email confirmation that your cancellation request has been actioned. If you do not receive one, please contact us immediately .
Terms and Conditions:
All membership cancellations require a minimum of 7 days’ notice. This must be made by submitting the below form. (To ensure we retain accure records, verbal requests will not be accepted.)
After the 7 day notice period, your membership will be cancelled at the end of your current billing cycle. Payments will not be refunded if already processed.
Cancellations fees do not apply to PAYG memberships. PAYG memberships can be cancelled at any time without a cancellation fee, as long as at least 7 days’ notice is provided.
Contract memberships are heavily discounted to reward our most committed members. Cancellation fees are only applicable when the agreed term of a contract membership has not been fulfilled. Cancellation fee for 6-month contract: $200. Cancellation fee for 12-month contract: $350. This fee is payable within 7 days of the cancellation confirmation. If you are uncertain of your future plans, we suggest you opt for the PAYG membership.